Refund Policy

We want you to be 100% happy with your purchase. Our returns policy is designed to comply with UK and EU consumer laws, ensuring your rights are protected. Please review the following guidelines:

We accept returns for items within 30 days from the date of delivery.To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. You are responsible for the cost of returning the items unless the goods are faulty or incorrect.We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

To initiate a return, please contact us at layeruponlayer3d@gmail.com, with your order number and reason for the return.

Once you have notified us of your return, you must return the goods to us within 14 days.Items should be returned in their original condition, unused, and in the original packaging.

Refunds

Once we receive the returned items and inspect them, we will be in contact and process your refund within 14 days.Refunds will be issued to the original payment method.If the items have been returned due to a fault or error on our part, we will also refund the original shipping costs and the cost of returning the items, in all other instances the original shipping charges are non-refundable.

There are certain items are exempt from the right to cancel, including:Custom-made or personalised items, which are made to your specific requirements.Items that have been used, damaged, or are not in their original condition are exempt from a refund.